Contact us – Twinkle Ark

Can We Help?

At Twinkle Ark, we are committed to offering a curated selection of elegant, trendy, and affordable jewelry exclusively for our customers. We carefully select each piece to reflect modern fashion and timeless beauty. Whether you’re browsing through our online shop or looking for the perfect gift, we’re here to guide you every step of the way.

For common inquiries, please check out our FAQs page. If you have any specific questions, feel free to contact us by completing the form below. You can also reach our customer service team email us at help@twinkleark.com, and we’ll be happy to assist you!

Popular Questions

How can i track my order?

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How do I know that I have successfully placed an order?

Once you have successfully placed an order, you will receive a confirmation email at the address you provided during checkout. This email will contain your order number, details of the items purchased, and the delivery address. If you do not receive a confirmation email within a few minutes, please check your spam folder, or contact us at help@twinkleark.com for assistance.

How do I return an item for an exchange or refund?

To return an item for an exchange or refund, please contact our customer service team within 7 days of receiving your order. You can reach us at help@twinkleark.com. Once your return request is approved, we will guide you through the return process. Please ensure that the item is in its original condition, unworn, and with all packaging intact. Return shipping costs will be your responsibility, and the item must be returned using a local carrier. After we receive and inspect the item, we will process your exchange or refund.

How do I cancel or change an order?

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How do i participate in your loyalty program?

Currently, we do not have a formal loyalty program in place. However, we appreciate our returning customers and may offer exclusive deals and discounts from time to time. To stay updated on any special promotions, be sure to follow us on Instagram @TwinkleArkJewels and subscribe to our newsletter. Keep an eye out for future loyalty rewards and special offers!

Can i redeem my rewards points at any time?

At this time, we do not have a rewards points system in place. However, we’re working on exciting ways to reward our loyal customers in the future. For now, you can enjoy exclusive discounts and promotions by following us on Instagram @TwinkleArkJewels and subscribing to our newsletter. Stay tuned for updates!