1. Introduction

Welcome to Twinkle Ark! By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website.

2. Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not guarantee that all information is error-free or complete. Product images are for illustrative purposes and may vary slightly from the actual item.

3. Ordering and Payment

– Ordering: To place an order, you must provide accurate and complete information. Once your order is placed, you will receive an order confirmation email with payment details.
– Payment: We accept payments through JazzCash, Easypaisa, and NayaPay. Orders will be on hold until payment is received. Once payment is confirmed, we will process and ship your order.

4. Shipping

We handle deliveries manually through local carriers within Pakistan. Shipping times may vary based on your location. We are not responsible for delays caused by the carrier or incorrect shipping information provided by the customer.

5. Returns and Exchanges

– Returns: Contact us within 7 days of receiving your order to request a return. The item must be in its original condition, unworn, and with all packaging intact. Return shipping costs are the customer’s responsibility.
– Exchanges/Refunds: After receiving and inspecting the returned item, we will process your exchange or refund. Refunds will be issued to the original payment method.

6. Privacy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website, you consent to our Privacy Policy.

7. Intellectual Property

All content on our website, including text, images, and logos, is the property of Twinkle Ark or its licensors and is protected by intellectual property laws. You may not use or reproduce any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Twinkle Ark is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product in question.

9. Governing Law

These Terms & Conditions are governed by and construed per the laws of Pakistan. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Pakistan.

10. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on our website, and your continued use of the website constitutes acceptance of the updated terms.

If you have any questions or concerns about these Terms & Conditions, please contact us at 0355 5662821  or email help@twinkleark.com.